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FAQs

FAQs (Frequently Asked Questions) quick links: 
Communications  |  Payment  |  Shipping   General Queries  |  Returns  |  Pre-Orders


Communications

How do I contact your customer services team?

The Customer Services team can be reached Monday-Friday between 9am-5pm at:
Email  websales@agreatread.co.uk
Telephone  +44 1373 823451

How long will my order take to get to me?
 Many of our items are in stock and ready to despatch from our warehouse in Westbury, Wiltshire. These items are labelled as '2-6 working days'. 

We also list items that we do not have currently in stock, but are available for us to order from the publisher for you. These other items will clearly show an estimated delivery time, such as:

  • 4-8 working days, 5-10 working days, 6-15 working days. These items are not in stock at our warehouse, and the delivery time set on their product page is based on how long a publisher or distributor takes to deliver the book to us, and including the time it takes for us to deliver to you.
  • Pre-orders: these items are not yet published and will despatch on the day of/ the day before the publishing date, depending on copies being delivered by publishers.
  • Awaiting Stock: We have ordered copies that are in the process of being delivered to us from the publisher, These can take anywhere from 2-6 working days to arrive to us, and then copies will be dispatched to your address with our 2-6 working day delivery.

 If you have ordered items with different lead times,  we will part-dispatch your order and you will receive each item as soon as they become available across multiple deliveries at no extra cost.

 We try very hard to provide accurate stock and delivery information. However, if you find you are waiting longer than you expected, you should contact us for an alternative solution or a refund.

Why is my order taking so long to arrive?

If your order was listed as 2-6 working days* delivery and has taken longer than that, there is a chance that your order has been lost in the post. Unfortunately, this can happen occasionally, but if you get in touch with us we will do our best to rectify the situation. Please be aware that if you have entered your delivery address incorrectly we will not be held responsible for this, and do not have to provide replacement or refunds. 

I’m not sure my payment completed properly, did my order go through?

Occasionally an order can fail before completing. This is usually due to an Internet connectivity issue. If you are concerned that your order has not completed successfully, please contact Customer Services who will be able to check for you.

I paid but never received a confirmation email – what happened?

Please check your Junk email folders to make sure our email hasn’t been diverted there. If there are no emails there, please get in touch as there is always the possibility that your email address was entered incorrectly, or (more rarely) that something went wrong and our system failed to send out the usual notifications.

How do I stop getting your emails?

If you don’t want to receive our marketing emails, you can opt out by clicking the Unsubscribe option at the bottom of our emails. Alternatively, contact the Customer Service team who will be able to help.

How do I leave a review?

We have a Trustpilot page where you can leave a review: https://uk.trustpilot.com/review/www.agreatread.co.uk

You can also leave a book review on the product page using the 'Write A Review' button. These can take a few days to show on the website, We check all reviews for inappropriate language and inappropriate reviews, which will be deleted.

* Working days are from Monday to Friday, and exclude weekends and UK bank holidays

Payment

Do I have to pay for my book before it’s shipped?

Yes. We ask everyone to pay for their order in full before we can process them.

Can I pay for my order when it’s delivered?

No. We ask everyone to pay for their order in full before we can process them.

My payment failed several times – have you taken multiple payments?

It’s unlikely. What sometimes happens is that your bank will ring-fence the failed transactions which then show up as Pending on your account. They usually clear after a short period. If you’re concerned about this, contact Customer Services who will be able to help you.

Can I have a bulk discount?

We can sometimes arrange for a bulk discount. Contact Customer Services to find out what we can do for you.

Can I have a voucher code?

We do not ever give these out upon request. Voucher codes are given out when you sign up to our newsletter, and you get early access to other voucher codes through the same newsletter. Some voucher codes are also available through our social media.

Why has the price of the book changed after I've ordered it?

Prices on our website change daily and can increase or decrease, depending on lots of different needs and circumstances, including distributor book prices and packaging costs. By placing an order, you are agreeing to the price set at that instant, and we do not refund if the price decreases the next day or even in some cases, the same day.

 

 

Shipping

Do you do next-day delivery?

No, we are not currently able to offer next-day delivery.

Can you change the delivery address on my order?

We can only change a delivery address before your order is dispatched. If you want to change the address, please contact Customer Services as quickly as possible after placing the order so that we can help you.

Can I send it as a gift?

Yes, we can remove cost information and include a short message if you specify this at time of ordering. We advise adding a message in the 'Customer Note' section at checkout to alert us to do so.

Do you ship overseas?

No, we currently only ship within the UK.

I’ve received one of my books, where’s the rest of my order?

If we have part-shipped your order it is usually because not all of the titles you ordered are in stock, and we have split your order to minimise delay. As soon as the remaining items are available we will ship them out to you.

I ordered more than one copy of this book, but you only sent one. Where are the others?

It is possible that there has been a mistake in picking or packing your order, please contact Customer Services who will be able to help you.

 

General Queries

Do you stock limited editions/first editions/signed editions?

Limited editions are clearly identified on their website listing. We usually only have very limited quantities of these so please be aware that stock can run out. We cannot usually check whether a particular title is a first edition. We occasionally have stock of signed editions. Check our Signed Copies page on the website, or our Twitter feed for up-to-date information on these.

Do you use plastic in your packaging?

Our books are packed in recyclable cardboard. If packing ‘peanuts’ are used, they are starch-based and also biodegradable.

Where are you based?

We are based in the beautiful old mill town of Westbury, Wiltshire. We're extremely proud to be surrounded by such a historic landscape.

Do you have a bricks & mortar shop?

No, we do not. We are an online bookshop. However, if you are local to us please give us a call and in most cases we can arrange collection for you rather than delivery.

Will you be having a sale soon?

We regularly have sales every 1/2 months, sign up to our newsletter to find out about these as soon as they are available, or keep an eye on the website and our social media feeds for details.

Are your books new or second-hand?

We do not sell any used or second-hand books. All of our copies are brand new from the publisher or distributor.

Why are your books listed at less than RRP?

We are able to buy at good prices from the publishers, and we do our best to pass on those savings to our customers.

How do I reset my password?

To reset your password, click or tap on ‘Sign in’ at the top of any page of www.agreatread.co.uk. From the dropdown menu, click or tap on ‘Forgot your password?’ On the Reset Password page, type your email address in the box and click or tap RESET PASSWORD. (An email will automatically be sent to this email address.) When you receive the email, click or tap on the link to verify your email address. This will take you to the ‘Change Password’ page. On A Great Read’s ‘Change Your Password’ page, this time choose a new password, confirm it below and then click or tap CONTINUE. You’re done! You will now be able to sign in with your email address and new password. Important: Please remember to check your junk mail if you have not received the automated email within a few minutes.

Is A Great Read owned by Amazon?

Absolutely not. A Great Read is an independent online bookshop. All of the company shares belong to members of staff and their families. We are very proud to be an Indie bookshop! 

Is your business Eco-friendly?

We do everything we can to ensure we are as eco-friendly as possible for a bookseller. We are aware that our business is books and therefore a lot of paper is used, we try to counteract this as much as we can by using recyclable and biodegradable packaging at all times, and also recycling everything we can ourselves.

Returns

Can I return my order?

Yes, under certain circumstances. Please see our delivery and returns page for full information HERE

How much do returns cost?

Returns within the UK are  processed with a fee of £3.00 to cover returns postage. please see full information HERE

 Schools & other institutions

I’m buying for a school – can I have a special price?
Our prices are already heavily discounted, but we are sometimes able to offer a bulk discount. Contact customer services to see what we can do.

I’m buying for a school; how do I order and pay?
You can either order and pay online, or contact customer services for more information if you would prefer a proforma.

 

Pre-Orders

Why does it say Pre-Order on the book I want?

Pre-orders are titles which are due to publish in the future. The publication date will be next to Pre-Order on the item listing.

Can you get a pre-order to me earlier than the publication date?

We are not usually able to ship pre-orders out prior to the publication date. Whenever possible we do so, but we cannot guarantee that you will receive your book on the release date.

Why is this book a pre-order when I’ve seen it for sale elsewhere?

Please check that the version you have seen for sale elsewhere is the same as the version you have ordered from us – is it a hardback and you are waiting for the paperback, for example?

Why has my pre-order not arrived yet?

Pre-order dates are subject to change, and can be pushed back or forwards. It's worth checking on our website to see if this has happened, as our website is updated as soon as we are made aware of a publishing date change. If there is no change on the website please give our customer services team a call and they can look into this for you, it may just be that we haven't been updated yet.