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Delivery & Returns

 
We offer FREE UK delivery and returns on all orders*
 

Please be aware that in the UK there are currently small delays with couriers and so deliveries could be delayed by a couple of working days.

-Unfortunately we can not offer exchanges. 
-Refunds will be to the payment method used for the purchase. 

 
Delivery (UK)
Any book - and any order - qualifies for free UK delivery. So there's no need to try and bulk up your order to reach a minimum delivery.

All orders are shipped via Whistl for delivery with Royal Mail, Yodel or Hermes. 

Please allow 2-6 working days for delivery of in-stock items, and 6-15 working days for non-stock items (as stated in each product's availability field).
You can enter your tracking number here for updates on your parcel: https://trackmyitem.whistl.co.uk/tracking
 
Delivery (International)
 
We currently ship to: the UK only
 
Orders are sent via Whistl, and delivered by your domestic state postal service. Orders over 2 kilograms are sent with tracking. 
Average delivery time is 7-15 working days from dispatch.
Delivery charges are based on the weight of the items in your order. Single item delivery charge is displayed on the item page.   
 
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Packaging
We ship our books in cardboard packaging, which can be recycled in many recycling centres and is easier to open than plastic.
 
Returns Policy
Please note: the following terms apply to orders placed DIRECTLY through agreatread.co.uk.

-You may return* any item(s) for free using Royal Mail Tracked Returns if it is in new/unread condition, and within 15 days of receipt if you are in the UK.
 
-Any items returned using the Tracked Returns service after 15 working days of receipt and within 30 working days will be processed with a £3.00 deduction to cover the cost of return.

-If you have received an incorrect, faulty or damaged item, please inform customer services within 30 working days of receipt so that we can resolve the issue. 
 
- We do not accept returns after 30 working days of receipt.**
 
 
-Unfortunately we are unable to offer free returns on International orders.

You should expect to receive your refund within two weeks of giving your package to the post office, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.
 
 
 
 
*Fair use applies. A Great Read reserves its right to refuse returns or service under exceptional  circumstances.
**in extenuating circumstances this may be accepted, this is at the discretion of A Great Read Ltd.

 

 
Email
websales@agreatread.co.uk

Post
A Great Read Ltd
Unit 1C, Woodland Industrial Estate
Eden Vale Road
Westbury
Wiltshire
BA13 3QS

Phone
01373 823451
 
Or by Live Chat